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564 Putnam Pike, Greenville, RI 02828 | p: 401-949-5030 | f: 401-949-5036

northpaws@northpaws.com​​​ | © 2014 NorthPaws Veterinary Center

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NorthPaws Veterinary Center’s COVID-19 Plan

Effective 3/17/2020

 

The American Veterinary Medical Association (AVMA) categorizes veterinary hospitals as “essential businesses” and we believe that it is important to continue to provide medical care for our patients during this time of crisis. In response of recent developments with COVID-19 (The Corona Virus) the NorthPaws team has implemented a plan to help protect our clients and team while continuing to remain open for your pet in need of medical care.  Our main goal is to avoid exposure to our employees, their families, and our clients by implementing policies and procedures that will limit the spread of this virus as best we can.  This goal will also allow NorthPaws to continue providing optimum healthcare to our patients in need. 

 

General Plan

Effective immediately we have made the following changes to our operations:

  • No clients will be allowed in the building.

  • We will continue to operate by using the following appointment options to protect you, your pet, and our team:

    • Pet-Only Appointments

    • Surgery Drop-Offs

    • Telemedicine

  • Our team will be calling every client scheduled prior to their appointment with details.

  • Signage on all our entrances will instruct walk-in’s where to call for instructions.

  • Communications will be done strictly by phone or email.

  • Clients should complete all paperwork online, email, or via Apps (GeniusScan, AdobeScan, etc)

These changes will remain in force until the CDC protocols allow for return to normal business. 

 

Pet Only Appointments (New)

Pet only appointments are where an animal is examined and treated in the absence of their owner.

  • Please call NorthPaws to request a “Pet Only” appointment.

  • Our staff will take a brief history and description of the problem.

  • Clients should call NorthPaws from their car when they arrive for their appointment.

  • NorthPaws’ staff will meet our clients outside their car and take their pet inside for an exam.

  • Dogs will need to be double leashed and cats/other pets will need to be in carriers.

  • Clients should remain in their car during the appointment.

  • The doctor will examine the pet and phone clients with questions and to discuss a plan.

  • NorthPaws’ staff will call clients to take payment by phone.

  • Upon completion, our staff will deliver the pet and any needed medications to the client’s car.

 

Telemedicine Appointments (New)

Telemedicine is a phone call with photos or videos to attain treatment or advice for your pets illness.

  • Not all pets can be treated via telemedicine and a physical exam with testing may be necessary.

  • Telemedicine appointments will incur the same exam cost as if you were coming in to see us.

  • Telemedicine appointment times are pre-scheduled, and our office will call you at that time.

  • Payment will be taken over the phone before your consult.

  • This service is only available to our clients and pets that have had an exam within the last year.

  • This service is not intended for all problems or those animals that are severely ill.

  • You will be asked to approve a waiver stating you understand the increased risks beforehand.

 

Our Employee Plan

  • We have allocated dedicated workspaces for our employees.

  • We are dedicating one computer and one phone per employee or team.

  • We have assigned Doctor-Tech teams with dedicated exam rooms.

  • Each employee is responsible for disinfecting their work area before and after their shift.

  • It is our standard to use medical grade disinfectant patient areas after each patient.

  • We have expanded policy to use this same disinfectant in client areas and high-touch surfaces.

  • It is our standard to have team members wash their hands before and after each exam.

  • Personal Protective Equipment will be required when necessary.

 

Our Surgical Patient Plan.

  • Estimates are to be complete and signed prior to their arrival.

  • Clients will sign the release and provide contact information at that time.

  • Clients should call NorthPaws from their car when they arrive for their surgical appointment.

  • NorthPaws’ staff will meet our clients outside at their car and admit their pet for surgery.

  • Dogs will need to be double leashed and cats/other pets will need to be in carriers.

  • Doctors will schedule discharges and review instructions over the phone when calling clients.

  • NorthPaws’ staff will call clients to take payment by phone.

  • Upon completion, our staff will deliver the pet and any needed medications to the client’s car.

 

Drugs, Medications, and Supplies

We are currently not experiencing any new issues with obtaining medications or supplies.

We are monitoring the situation and ready to work around any supply chain problems the best we can.

Please call our office for instructions if your pet needs medications, prescription diets, or supplies.

Consider our Online Pharmacy as a good option for pets who don’t need medication immediately.

 

There has not been evidence that pets are able to transmit the virus back and forth with humans and because we can take precautions we are not extremely concerned about handling and treating our patients. Our highest concern is to prevent human to human transmission. The greatest risks for transmission of this virus is through airborne particles and why we have changed our routine operations to limit exposure between people.

 

As always, feel free to call or email us with any questions or concerns. We value your input and welcome any ideas. We thank you for helping us in this uncertain time.

 

Be safe,

 

Dr’s Danielle and Mark Paradise and the Team at NorthPaws